Returns & Exchanges

At Hisense, we stand behind the quality of our electronics and offer a 30-day return window for products in their original condition. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure a quick resolution or refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your Hisense account and navigate to the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Product

  Securely place the electronic device in its original packaging, including all accessories, manuals, and cables to ensure full credit eligibility.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old shipping labels are removed.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition at our warehouse, your refund will be processed to the original payment method within 7-10 business days.